What evidence should I provide if I am not sure how I lost my cryptocurrency?

Please provide us the evidence behind what you have described. That may include visual evidence, e.g. screenshots of the platform with a cryptocurrency address visible, email correspondence, or any other materials that may help us to evaluate your case. We may request for further evidence in due course of the investigation.

What evidence should I provide if I sent my cryptocurrency to a scammer?

Please provide us with the screenshot from your wallet showing your regular address; transaction history; address of the hacker (is possible); hash of the transaction (if possible); full correspondence with the scammer (if possible); statements from police or other competent authority (if possible) or any other materials that may help us to evaluate your case....

What evidence should I provide if my wallet address was hacked?

Please provide us with the screenshot from your wallet showing your regular address; screenshot of your transaction history, screenshot showing the wallet address of the hacker (if possible), hash of the transaction (if possible); full correspondence with wallet support relating to your hacked wallet (if possible); statements from police or other competent authority (if possible)...

What evidence should I provide if my cryptocurrency is blocked on an exchange and I cannot withdrawal it?

Please provide us with the screenshots from the cryptocurrency exchange website showing your deposit address, name of the exchange, identity details (name, surname, email address, phone number); information about the balance account; the full correspondence with the exchange support relating to your blocked cryptocurrency, or any other material that may help us to evaluate your...

How do you confirm the addresses I provide are mine and I have control over them?

Proof of address ownership may be required in a due course of the investigation. It can be easily done with cryptographic signature and we will be providing instructions on how to do so, when needed. Coinfirm has developed the world’s most extensive structured database of blockchain transactions and off-chain data. For most of the transactions...

What evidence do I need for a Reclaim Crypto request?

Please note that we require the evidence behind what you have described and you need to provide us with the proof of having and then losing each cryptocurrency e.g. screenshot from the exchange or hashes of misappropriated transactions.

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