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Jobs: Customer Engagement Manager

Coinfirm is a global leader in AML & RegTech for blockchain & cryptocurrencies. Coinfirm is full of professionals with experience in litigation, finance and IT powering the mass adoption of blockchain. Offering the industry’s largest blockchain coverage – over 5,600 cryptocurrencies and protocols supported – Coinfirm’s solutions are used by market leaders including industry heavyweights such as Binance, Crypto.com, Huobi Global and Celsius Network.

Right now, for our team, we’re looking for a

Customer Engagement Manager

In this role, you will be responsible for…

  • Developing and maintaining relationships with assigned clients
  • Establishing and running effective process to proactively identify existing client needs and priorities
  • Maintaining existing customer engagement metrics and data
  • Organizing onboarding and training sessions
  • Acting as a strategic advisor on the best utilization of purchased products for assigned clients
  • Leading the customer agreement renewals process
  • Identify potential cross-sell and upsell opportunities
  • Proactively identifying strategies to maximize client retention
  • Communicating effectively across the organization to raise the customers’ needs and find the best resolutions to customers’ issues

Join us, if you…

  • Have excellent communication skills (verbal and written) – English is a must, and fluent German is an additional plus!
  • Are confident in interactions with different stakeholders
  • Have proven ability to build business relationships
  • Are comfortable in negotiation discussions
  • Can analyze and manage data relating to customer relationships
  • Exhibit ‘own the task’ attitude as opposed to ‘do what you are told’
  • Have 1-3 years experience in customer success, customer engagement, account executive roles or other customer-facing roles
  • Possess relevant industry knowledge (understanding of crypto assets and/or anti-money laundering compliance) or are willing to gain that knowledge
  • Are ambitious with a strong work ethic, excellent time management and planning skills
  • Can work both independently and as part of a team

In return, we offer…

  • An amazing opportunity to enter a booming industry and to influence the future of blockchain technology
  • A competitive salary
  • Never-ending possibilities to learn new skills with a diversified range of tasks
  • Be part of a motivated, dynamic and international team of professionals
  • Flat hierarchy with short decision-making processes
  • Easy-going, non-corporate atmosphere

Apply HERE and power the mass adoption of blockchain today!