Coinfirm is a global leader in AML & RegTech for blockchain & cryptocurrencies. Coinfirm is full of professionals with experience in litigation, finance and IT powering the mass adoption of blockchain. Offering the industry’s largest blockchain coverage – over 1,500 cryptocurrencies and protocols supported – Coinfirm’s solutions are used by market leaders including industry heavyweights such as Binance, Crypto.com, Huobi Global and Celsius Network.
Right now, for our team, we’re looking for a
Customer Engagement Manager
In this role, you will be responsible for…
- Developing and maintaining relationships with assigned clients
- Establishing and running effective process to proactively identify existing client needs and priorities
- Organizing onboarding and training sessions
- Acting as a strategic advisor on the best utilization of purchased products for assigned clients
- Maintaining existing customer engagement metrics and data
- Proactively identifying strategies to maximize client retention
- Communicating effectively across the organization to raise the customers’ needs and find best resolutions to customers’ issues
Join us, if you…
- Have excellent communication skills (verbal and written),
- Are confident in interactions with different stakeholders,
- Have proven ability to build business relationships,
- Have 1-3 years’ experience in customer success, customer engagement, account executive roles or other customer facing roles,
- Possess relevant industry knowledge (understanding of crypto assets and/or anti-money laundering compliance) or are willing to gain that knowledge,
- Are ambitious with a strong work ethic, excellent time management and planning skills,
- Can work both independently and as part of a team.
In return, we offer…
- An amazing opportunity to enter a booming industry and to influence the future of blockchain technology,
- A competitive salary and target bonus,
- Never-ending possibilities to learn new skills with a diversified range of tasks,
- Motivated, dynamic and international team of professionals,
- Flat hierarchy with short decision-making processes,
- Easy-going, non-corporate atmosphere.
Apply HERE and power the mass adoption of blockchain today!