Jobs: Junior Customer Support Specialist

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Coinfirm is a global leader in AML & RegTech for blockchain & cryptocurrencies. Coinfirm is full of professionals with experience in litigation, finance and IT powering the mass adoption of blockchain. Offering the industry’s largest blockchain coverage – over 1,500 cryptocurrencies and protocols supported – Coinfirm’s solutions are used by market leaders including industry heavyweights such as Binance, Crypto.com, Huobi Global and Celsius Network.

Right now, for our Customer Success team, we’re looking for a

Junior Customer Support Specialist

In this role, you will

  • Support our enterprise and individual clients via e-mail, product platforms, and other channels
  • Analyze and answer client’s queries
  • Provide configuration and maintenance work
  • Monitor systems and applications
  • Support Sales and Tech teams in the pre- and post-sales services
  • Attend online meetings with clients

We are looking for somebody, with:

  • Fluent English and Polish (any additional language is a plus!)
  • ‘Client first’ approach
  • Analytical and problem-solving skills
  • High level of communication skills
  • Independence in action and responsibility for given tasks
  • Prior customer support experience is a plus
  • Availability to work on shifts (after 5 PM or over the weekends)

In return, we offer…

  • An amazing opportunity to enter a booming industry and to influence the future of blockchain technology
  • A competitive salary
  • Never-ending possibilities to learn new skills with a diversified range of tasks
  • Being part of a motivated, dynamic and international team of professionals
  • Flat hierarchy with short decision-making processes
  • Easy-going, non-corporate atmosphere.

Apply HERE and power the mass adoption of blockchain today!

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