Case Management

Coinfirm has built a global AML standard for blockchain applications and assets with the Coinfirm AML Platform (‘Platform’). We are constantly improving and developing this powerful tool to deliver premium services to users and address, all challenges that they face in their dynamically changing environment, Coinfirm has announced two brand new AML tools:

• Case Management – which allows users to keep track of progress and document investigations performed. It supports case analysis workflow, including case QA and supervisor review.
• Seach – allows users to search addresses for further analysis by transaction hashes or by the first characters of the address.

Case Management – group investigations into cases and easily analyze them

The Case Management tool allows for investigations and evidence collection for addresses from blockchains supported by the AML Platform.
The users are able to configure processes for their cases with the Coinfirm Support Team. There are two case management options:

1. 4-eye verification process – each case is analysed by an Analyst, Analyst QA and a Supervisor. Users receive an email communication when the case is created or moved to the next step according to the user role in the process.
2. 2-eye verification process – each case is analysed by an Analyst and Supervisor. The user receives email communication when the case is created or moved to the next step according to the user role in the process.

During the process users can add files from the AML Platform or their computers as well as attach notes tied to identified risk indicators in addition to general and recommendation notes.
Each case has a risk analysis with an assigned risk level of low, medium, or high.
To group and easily find cases each can be given a name, category and subcategory by the user and can be filtered by selected criteria.After the analysis is finished for the case the user can close the case as SAR or not SAR status and download a .zip file with full analysis and evidence.

This is how the process looks like:

Examples of Case Management dashboard view:

Detailed guidance is available on our AML Platform in the “Case Management” section. 

Search – quickly search by addresses or transactions hashes

The Address search allows users to paste or type the first 6 characters of the address and click on the search button to show the results. There is a minimum of the first 6 characters for every address search. The system shows the number of addresses found on different blockchains (every blockchain supported by the AML Platform). The results are separated into tables based on the blockchain with all results for each blockchain within.
Users are able to copy addresses, generate AML Enhanced Risk Report, start a visualisation and add an address to the Monitoring Panel.

Example of search by address:

The Transaction search allows users to search by transaction hash. The Transaction Summary provides information about the transaction such as: blockchain, transaction hash, transaction time, block height, transaction amount in both crypto asset and USD value, fee amount in both crypto asset and USD value.

Example of search by transaction hash:

Transaction details contain information about addresses sending and receiving funds with the possibility to copy addresses, generate AML Enhanced Risk Reports, start visualisations and add addresses to the Monitoring Panel.
All characteristic transactions for blockchains – for example token transfers – are shown in the table below the main transaction.

Detailed guidance is available on our AML Platform in the “Search” section.