Has your BTC or ETH
been stolen?


Are you a victim of a scam?
Have your funds been stolen?
We can help you reclaim your cryptocurrencies.


how does it work?

Reclaim your crypto with Coinfirm!
After an initial assessment of the data you’ve provided we will contact you regarding any next steps.

fill the form below

Start the process of getting your crypto back and fill in the form below.


Share with us all the details regarding your lost bitcoins or ethereum.


We will present your estimated fee once the case is approved.


After a successful investigation, stolen funds will be returned to your wallet.

reclaim your crypto

Tell us more so we can begin your reclaim process.
Provide your email address, choose the case from the list below or write in your own.

Tell us more so we can begin
your reclaim process.
Provide your email address, choose the case from the list below or write in your own.

Coinfirm in the press

frequently asked questions

Coinfirm is a global leader in AML and analytics for cryptocurrencies and blockchain.
Since being founded in early 2016, Coinfirm has created the most powerful AML
and analytics engine for blockchain.

What does it mean that illicit address was added to the database? (“With regards to the evidence you provided about illicit activity, we marked described scammer’s/hacker’s address as high-risk in our database.”)

We continuously manage our internal database, by defining addresses from the variety of blockchains based on on-chain and off-chain data. With regards to that case, “illicit address” in general, is the one linked to the illegal activity such as hack, scam, phishing etc. By messaging about adding the address to the database we mean the one which affects you on being a victim, not yours. Provided address impacts in our investigation by allowing us a deeper analysis of illicit flows and settling the paths of the outgoing money, through transaction tracking on our AML Platform.

Can you follow up multiple cases, as I was scammed for different sites and different addresses?

Our technology allows us to detect in fly the source and destination of misappropriated funds which allows us to examine multiple cases at the same time. Forensic investigation and legal actions are however a complicated multi-phase process and we will need to prioritize the cases.

What is the minimum/maximum number of addresses I report?

You may report as many addresses as you want. If you are the victim of more than one case, it is essential to assign the addresses to a specific claim.

Are you able to Return coins from addresses that I have lost the private keys to?

Recovery of the private keys is currently not within the core service of Reclaim Crypto and Coinfirm.

I cannot access my wallet, exchange account due to lost 2FA key, am I eligible for the reclaim?

Unfortunately, we cannot assist you with this case, but if you are a victim of a hack where 2FA key was deactivated or used, you can try to submit a claim.

I lost my private keys, seed and/or password to the wallet, am I eligible for the reclaim?

In this case, you are not eligible, but if you are a victim of stolen seed, private keys, then you can try to submit a claim.

My funds were frozen on the exchange due to KYC or security reasons, am I eligible for the reclaim?

Each claim is individually verified, please be as detailed as possible while describing your loss/ case.

What if I want to represent more than one victim?

Reclaim Crypto allows you to list your claim either alone, or as part of a class action. During completing your Reclaim Crypto request please tick the box YES in section Group of victims.

What are the parameters you look at to see if it is viable to follow up on the scammed funds? I.e. Is there a minimum threshold?

We evaluate each case individually. The parameters considered in prioritization of cases relate to the feasibility of recovery, number of victims and value of claims. The feasibility of recovery depends on various factors such as jurisdictions involved, cooperation with law enforcement, a number of different blockchain protocols involved etc. There is no pre-set minimum threshold and we will make our best to provide support for victims also when a class action is not possible.

What is the minimum threshold of the stolen crypto?

The minimum threshold of the stolen crypto is not specified for the single claim and is subject to a feasibility study in each case.

How much can I receive?

We will do our best to recover the full value of your loss, however, the success depends on multiple factors such as number of other claims related to the case, jurisdictions and law enforcement involved, etc.

How is my claim payable?

We will contact you individually about the recovered funds and steps required to complete the transactions.

What percentage success fee do you charge on the return of the funds? Does this vary for different amounts?

The amount of success fee will be evaluated individually for each case and is dependent mostly on the estimated costs of the investigation. There may occur the factors which enable us to lower the fee, for example in case the class action claim may be purchased by hedge fund to finance and accelerate the investigation.

What is the price of the service?

We will prepare a custom offer and agreement with the victims of specific cases. The fee will be typically payable from the value of recovered assets. The fee may be dependent on such factors as:

  • value of the stolen crypto;
  • location;
  • jurisdictions involved;
  • cooperation of other relevant parties;
  • chance of recovery.

What evidence should I provide if I am not sure how I lost my cryptocurrency?

Please provide us the evidence behind what you have described. That may include visual evidence, e.g. screenshots of the platform with a cryptocurrency address visible, email correspondence, or any other materials that may help us to evaluate your case.

We may request for further evidence in due course of the investigation.

What evidence should I provide if I sent my cryptocurrency to a scammer?

Please provide us with the screenshot from your wallet showing your regular address; transaction history; address of the hacker (is possible); hash of the transaction (if possible); full correspondence with the scammer (if possible); statements from police or other competent authority (if possible) or any other materials that may help us to evaluate your case. We may request for further evidence in due course of the investigation.

What evidence should I provide if my wallet address was hacked?

Please provide us with the screenshot from your wallet showing your regular address; screenshot of your transaction history, screenshot showing the wallet address of the hacker (if possible), hash of the transaction (if possible); full correspondence with wallet support relating to your hacked wallet (if possible); statements from police or other competent authority (if possible) or any other materials that may help us to evaluate your case. We may request for further evidence in due course of the investigation.

What evidence should I provide if my cryptocurrency is blocked on an exchange and I cannot withdrawal it?

Please provide us with the screenshots from the cryptocurrency exchange website showing your deposit address, name of the exchange, identity details (name, surname, email address, phone number); information about the balance account; the full correspondence with the exchange support relating to your blocked cryptocurrency, or any other material that may help us to evaluate your case. We may request for further evidence in due course of the investigation.

How do you confirm the addresses I provide are mine and I have control over them?

Proof of address ownership may be required in a due course of the investigation. It can be easily done with cryptographic signature and we will be providing instructions on how to do so, when needed. Coinfirm has developed the world’s most extensive structured database of blockchain transactions and off-chain data. For most of the transactions we could identify in fly at least one counterparty.

What evidence do I need for a Reclaim Crypto request?

Please note that we require the evidence behind what you have described and you need to provide us with the proof of having and then losing each cryptocurrency e.g. screenshot from the exchange or hashes of misappropriated transactions.

How to complete the detailed reclaim request correctly?

Please note that the correct completion of the form is crucial for the entire analysis of your case. Please try to provide us with all information and documents that we are asking for in the form. Lack of key information may cause that your application will be analysed longer, or it will not let us fully understand your case.

Please check our guidance How to complete the detailed reclaim request correctly.

What has been your success rate in returning funds so far?

Reclaim Crypto service was launched recently (31 October 2019) and we just started collecting the initial claims. We have experience in multiple fraud investigation cases, most of which were successful, or they are still in progress – litigation and assets recovery process may take substantial time in some cases.

How do you conduct investigations?

Coinfirm consists an experienced team of investigators supported with our proprietary technology and industry-leading Coinfirm Analytics and AML Platform. Thanks to one of the world’s largest database of blockchain transactions and our off-chain data and analytical engine, we detect the destination of misappropriated funds on the fly as well as prepare comprehensive evidence. Coinfirm partners with leading related companies and experts in specializing in fraud investigations, business intelligence and assets recovery.

How long does the process of recovering the lost cryptocurrency take?

The system has just started operating. We are currently collecting claims from all around the world, asking for additional evidence, making feasibility assessments, reaching to other victims of already reported frauds and prioritizing cases. Due to the cross-border nature and complexity of crimes related to cryptocurrencies, the whole process could take a few months to couple of years. Each victim that has submitted a claim via our website can easily check the current status of their claim by visiting https://coinfirm.atlassian.net/servicedesk/customer/portals.

Which cryptocurrencies can be claimed as of today’s and which do you plan to add to the setup?

The loss of any type of cryptocurrency can be claimed as well as other assets, including fiat currencies.

Do you investigate all claims?

We go through all claims in order to identify the cases with the greatest chance of being resolved. However, even individual cases may lead to capture of scammers or hackers in the future. Our sorting methodology allows us to catalogue issues with maximum recovery potential. The final case acceptance depends on many factors such as:

  • Number and value of all claims gathered;
  • Minimum Threshold of the stolen crypto;
  • Initial analysis of transactions – e.g. whether misappropriated funds were identified as reaching known exchanges, are they held single address or multiple disparate addresses;
  • Jurisdictions of the customer reporting the incident.

How does the process look in practice?

There are many different types of fraud, each with different characteristics; therefore the initial review of the claim request is significant in the process.  After submitting a Reclaim Crypto claim by a victim, Coinfirm’s analysts investigate each case in terms of data compliance. In case of lack of crucial information/documentation we reach out to the victim in order to obtain additional evidence. The operating process is adjusted to the type of fraud and includes tracking and evidencing misappropriated funds, reaching to other victims of the same fraud, creating and filing a class action, onsite investigation, screening of computers and servers, supporting law enforcement activities, conducting interviews and open business intelligence researches, assets tracking and recovery.

How do I report the case and what is the process of submitting a claim?

The whole process consists of 5 simple steps:

  1. First, submit your email.
  2. Register a claim and give us some time for initial the feasibility assessment. During that time, we decide whether we can assist you in the recovery of your stolen crypto.
  3. Next, we sort all claims in order to recognize the recovery potential and minimize the costs.
  4. We propose the offer and the agreement to participants related to accepted claims.
  5. The investigation and recovery of the stolen funds is then initiated. We track misappropriated  funds, collect the evidence and solve the claim in cooperation with appropriate law enforcement and legal offices .

Finally, we transfer the appropriate amount of recovered funds to your account, in accordance with the terms detailed in the agreement.

What types of virtual assets do you investigate?

We can investigate all blockchains included in Coinfirm’s market leading coverage, this includes BTC, ETH, ERC20 Tokens, XRP, LTC, BCH, NEO and DASH with more coming. Investigating claims involving anonymous coins may be challenging but possible.

What is the maximum number of claims allowed over a year?

There is no limit of claims you may submit.

How long after an accident can I submit a claim?

There is no deadline.

Who can submit a claim?

Anyone who has lost cryptocurrency funds in any form of a hack, shut down and/or hacked exchange, ransomware, ransoms, fake ICOs or simply lost by sending to the wrong address.

What is the goal of the Reclaim Crypto?

The mission of this project is to offer 1st and the largest crypto reclaim solution providing the potential for misappropriated billions of dollars in cryptocurrency to be effective and legally reclaimed.

What was the main idea behind creating the Reclaim Crypto project?

There has been no end-to-end effective solution in the public market for pursuing the rights of victims of cryptocurrency related frauds. The early stage, cross-border character, scale, and new technological complexity of blockchain has hindered efforts of victims and law enforcement. Reclaim Crypto uses the combination of fit for purpose technology, operational processes, experience and capabilities to effectively recover misappropriated virtual assets.

If you still have a question please contact us directly, we’d love to help

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