Has your BTC or ETH
been stolen?


Are you a victim of a scam?
Have your funds been stolen?
We can help you reclaim your cryptocurrencies.


how does it work?

Reclaim your crypto with Coinfirm!
After an initial assessment of the data you’ve provided we will contact you regarding any next steps.

fill the form below

Start the process of getting your crypto back and fill in the form below.


Share with us all the details regarding your lost bitcoins or ethereum.


We will present your estimated fee once the case is approved.


After a successful investigation, stolen funds will be returned to your wallet.

reclaim your crypto

Tell us more so we can begin your reclaim process.
Provide your email address, choose the case from the list below or write in your own.

Tell us more so we can begin
your reclaim process.
Provide your email address, choose the case from the list below or write in your own.

Please be aware of phishing emails falsely claiming to be from Coinfirm. If you receive a suspicious email that looks like it came from Coinfirm or Reclaim Crypto Project, please do not respond to it and forward it to: reclaimcrypto@coinfirm.com
We do not charge any fee for initial analysis of the claim without formal engagement. Once we decide that we can assist in the recovery of the stolen cryptocurrency, we will propose an offer and agreement to the participants related to the accepted claims.

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frequently asked questions

Coinfirm is a global leader in AML and analytics for cryptocurrencies and blockchain.
Since being founded in early 2016, Coinfirm has created the most powerful AML
and analytics engine for blockchain.

What evidence should I provide if I am not sure how I lost my cryptocurrency?

Please provide us any evidence that supports what you have described. That may include visual evidence, e.g. screenshots of the platform with a cryptocurrency address visible, email correspondence, or any other materials that may help us to evaluate your case.
We may request further evidence in the course of our investigation.

What evidence should I provide if I sent my cryptocurrency to a scammer?

Please provide us with the screenshot from your wallet showing your regular address; transaction history; address of the hacker (if possible); hash of the transaction (if possible); full correspondence with the scammer (if possible); statements from police or other competent authority (if possible) and any other materials that may help us to evaluate your case. We may request further evidence in the course of our investigation.

What evidence should I provide if my wallet address was hacked?

Please provide us with the screenshot from your wallet showing your regular address; screenshot of your transaction history, screenshot showing the wallet address of the hacker (if possible), hash of the transaction (if possible); full correspondence with wallet support relating to your hacked wallet (if possible); statements from police or other competent authority (if possible) and any other materials that may help us to evaluate your case. We may request further evidence in the course of our investigation.

What evidence should I provide if my cryptocurrency is blocked on an exchange and I cannot withdraw it?

Please provide us with the screenshots from the cryptocurrency exchange website showing your deposit address, name of the exchange, identity details (name, surname, email address, phone number); information about the balance account; the full correspondence with the exchange support relating to your blocked cryptocurrency, and any other material that may help us to evaluate your case. We may request further evidence in the course of our investigation.

How do you confirm the addresses I provide are mine and I have control over them?

Proof of address ownership may be required in the course of our investigation. It can be easily done with cryptographic signature and we will provide instructions on how to do so, when needed. Coinfirm has developed the world’s most extensive structured database of blockchain transactions and off-chain data. For most of the transactions we could identify at least one counterparty.

What evidence do I need for a Reclaim Crypto request?

Please note that we require the evidence supporting what you have described and you need to provide us with the proof of ownership and loss of each cryptocurrency e.g. screenshot from the exchange or hashes of misappropriated transactions.

What types of virtual assets do you investigate?

We can investigate all blockchain-based assets included in Coinfirm’s market leading coverage, these includes BTC, ETH, ERC20 Tokens, XRP, LTC, BCH, NEO and DASH with more coming. Investigating claims involving anonymous coins may be challenging but possible.

What does it mean when you mark a scammer/hacker’s address as “high-risk” in your database? (“With regards to the evidence you provided about illicit activity, we marked described scammer’s/hacker’s address as high-risk in our database.”)

We continuously manage our internal database, by defining addresses from the variety of blockchains based on on-chain and off-chain data. An “illicit address” is the one that our database suggests us linked to illegal activity such as hacking, scaming, phishing etc. Where we mark a scammer/hacker’s address as “high-risk,” this allows us to conduct a deeper analysis of illicit crypto flows, and to better trace the paths of outgoing crypto funds, through transaction tracking on our AML Platform.

Can you follow up multiple cases, as I was scammed for different sites and different addresses?

Our technology allows us to detect the source and destination of misappropriated funds, which allows us to examine multiple cases at the same time. However, forensic investigations and legalactions are complicated multi-phase processes, and we will need to prioritize the cases.

What is the minimum/maximum number of addresses I report?

You may report as many addresses as you want. If you are the victim of more than one case, it is essential to assign the addresses to a specific claim.

Are you able to Return coins from addresses that I have lost the private keys to?

Private key recovery is not currently within the core service of Reclaim Crypto and Coinfirm.

I cannot access my wallet, exchange account due to lost 2FA key, am I eligible for the reclaim?

Unfortunately, we cannot assist you with this case, but if you are a victim of a hack where your 2FA key was deactivated or used, you can try to submit a claim.

I lost my private keys, seed and/or password to the wallet, am I eligible for the reclaim?

Unfortunately, you will not be eligible in this case. However, if you are a victim of stolen seed, private keys, then you can try to submit a claim.

My funds were frozen on the exchange due to KYC or security reasons, am I eligible for the reclaim?

Each claim is individually verified, please be as detailed as possible while describing your loss/ case.

What if I want to represent more than one victim?

Reclaim Crypto allows you to list your claim either alone, or as part of a group of persons who were affected. During completing your Reclaim Crypto request please tick the box marked “YES” in the Group of victims section.

How do I complete the detailed reclaim request correctly?

It is crucial that you correctly complete the form in order for us to conduct a complete analysis of your case. Please try to provide us with all information and documents requested in the form. Any lack of key information may cause your application to take longer to process, or it may prevent us from fully understanding your case.
Please check our guidance How to complete the detailed reclaim request correctly.

What has been your success rate in returning funds so far?

Reclaim Crypto service was launched recently (31 October 2019) and we have only recently started collecting the initial claims data. We have conducted multiple fraud investigation cases to date, many of which were successful, or are still in progress. Litigation and assets recovery processes may take substantial time in some cases.

How do you conduct investigations?

Coinfirm consists an experienced team of investigators supported by our proprietary technology and industry-leading Coinfirm Analytics and AML Platform. Thanks to one of the world’s largest database of blockchain transactions and our off-chain data and analytical engine, we detect the destination of misappropriated funds on the fly as well and can prepare comprehensive evidence in support. Coinfirm has partnered with leading companies and experts in the crypto industry that specialize in fraud investigations, business intelligence and asset recovery.

How long does the process of recovering the lost cryptocurrency take?

The system has just started operating. We are currently collecting claims from all around the world, asking for additional evidence, making feasibility assessments, reaching to other victims of already-reported frauds and prioritizing cases. Due to the cross-border nature and the complexity of crypto-related crimes , the length of time till recovery must be assessed on a case by case basis. Each victim that has submitted a claim via our website can easily check the current status of their claim by visiting https://coinfirm.atlassian.net/servicedesk/customer/portals.

Which cryptocurrencies can be claimed as of today, and which others do you plan to add to the setup?

The loss of any type of cryptocurrency can be claimed, as well as other assets, including fiat currencies.

Do you investigate all claims?

We go through all claims in order to identify the cases with the greatest chance of being successfully resolved. However, even individual cases may lead to capture of scammers or hackers in the future. Our sorting methodology allows us to catalogue issues with maximum recovery potential. The final case acceptance depends on many factors such as:

  • Number and value of all claims gathered;
  • Minimum threshold of the stolen crypto;
  • Initial analysis of transactions – e.g. whether misappropriated funds were identified as reaching known exchanges, or are held by a single address or multiple disparate addresses; and
  • Jurisdictions of the customer reporting the incident and of the hackers or scammers.

How does the process look in practice?

There are many different types of fraud, each with different characteristics; therefore our initial review of your claim request requires significant upfront analysis. After you submit a Reclaim Crypto claim, Coinfirm’s analysts investigate each case in terms of data compliance. Where any crucial information/documentation if missing, we will reach out to you to obtain additional evidence. The operating process is adjusted to the type of fraud and includes tracking and evidencing misappropriated funds, reaching to other victims of the same fraud, creating and filing a class action or other legal proceeding, onsite investigation, screening of computers and servers, supporting law enforcement activities, conducting interviews and other business intelligence inquires, and assets tracking and recovery.

How do I report the case and what is the process of submitting a claim?

The whole claims process consists of 6 simple steps:

  1. First, submit your email.
  2. Register a claim and give us some time to conduct an initial feasibility assessment. During that time, we will decide whether we can assist you in the recovery of your stolen crypto.
  3. Next, we will sort all claims in order to recognize the recovery potential, and any potential efficiencies between claims, and to minimize the costs.
  4. If we accept your claim for progression, we will then provide you with an offer and an agreement.
  5. Once you have accepted our offer and entered the agreement, we will initiate recovery of the stolen funds. This will involve tracking the misappropriated funds, collecting the evidence in support, and cooperating with appropriate law enforcement and legal offices.
  6. Finally, if our recover efforts are successful, we will transfer the appropriate amount of any recovered funds to your account, in accordance with the terms detailed in the agreement.

What are the parameters you look at to see if it is viable to follow up on the scammed funds? I.e. Is there a minimum threshold?

We evaluate each case individually. The parameters considered in prioritization of cases relate to the feasibility of recovery, number of victims and value of claims. The feasibility of recovery depends on various factors such as the jurisdictions involved, cooperation with law enforcement, a number of different blockchain protocols involved. There is no pre-set minimum threshold, andwe will do our best to provide support for victims even when a class action or other coordinated proceeding is not possible.

What is the minimum threshold of the stolen crypto?

There is no minimum threshold of stolen crypto. We will conduct a feasibility study in each case.

How much can I receive?

We will do our best to recover the full value of your loss. However, the success depends on multiple factors such as number of other claims related to the case, such as the legal jurisdictions and law enforcement involved.

How is my claim payable?

We will contact you individually about the recovered funds and the steps required to complete the return of any funds to you.

What percentage success fee do you charge on the return of the funds? Does this vary for different amounts?

The amount of success fee will be evaluated individually for each case and is dependent mostly on the estimated costs of the investigation and any necessary legal proceedings. It may be possible for us to lower any fee, for example where your claim can be combined as part of a classaction, or where other legal financing options are available.

What is the price of the service?

We will prepare a custom offer and agreement for your case. The fee will typically be payable from the value of recovered assets, and may be dependent on such factors as:

  • value of the stolen crypto;
  • location;
  • jurisdictions involved;
  • cooperation of other relevant parties; and
  • chance of recovery.

What is the maximum number of claims allowed over a year?

There is no limit to the number of claims you may submit.

How long after an incident can I submit a claim?

There is no deadline.

Who can submit a claim?

Anyone who has lost cryptocurrency funds in any form of a hack, shut down and/or hacked exchange, ransomware, ransoms, fake ICOs or who simply has lost funds by sending them to the wrong address.

What is the goal of the Reclaim Crypto?

The mission of this project is to offer the first and the largest crypto reclaim solution by providing the potential for billions of dollars in misappropriated cryptocurrency to be effectively and legally reclaimed.

What was the main idea behind creating the Reclaim Crypto project?

There has been no end-to-end effective solution in the public market for pursuing the rights of victims of cryptocurrency-related frauds. The early stage, cross-border character, scale, and new technological complexity of blockchain has hindered efforts of victims and law enforcement. Reclaim Crypto uses the combination of fit for purpose technology, operational processes, experience and capabilities to effectively recover misappropriated virtual assets.

If you still have a question please contact us directly, we’d love to help

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