Accepted for feasibility study – The claim was accepted for further feasibility assessment. The Reclaim Crypto Team is conducting comprehensive investigations on basis of collected evidence in order to estimate the chances of successful recovery. The analysis and further investigation  of a submitted case could take from a few months to couple of years. Once the Reclaim Crypto Team decides to assist in the recovery of the stolen cryptocurrency, an offer and agreement will be proposed to the participants related to the accepted claims.

Analyzing – The Reclaim Crypto Team is during the process of analyzing the information provided in the claim. The initial analysis of some claims can take longer than usual. This may be caused by:

• significant amount of data provided;
• verification of all cryptocurrency addresses provided;
• searching links to your case in our databases.

The length of this process must be assessed on a case by case basis and it can take from a few weeks to a few months. Once the Reclaim Crypto Team finishes the initial analysis of the claim, a victim will be informed about further steps related to the submitted claim.

Awaiting more claims – The Reclaim Crypto Team marks the cases that, in the event of more claims, will increase the chance of recovering money as a result of a class action. At the moment the Reclaim Crypto Team is still awaiting more victims submitting the claims related to the certain case in order to collect additional evidence and examine the possibility of a successful reclaim. However, it should be noted that even individual cases may lead to capture of scammers or hackers in the future. The analysis and further investigation of a submitted case could take from a few months to couple of years. Once the Reclaim Crypto Team decides to assist in the recovery of the stolen cryptocurrency, an offer and agreement will be proposed to the participants related to the accepted claims.

Canceled – The status is used in two cases:

• The claim was canceled as duplicate by the Reclaim Crypto Team. A victim should provide all information/documents related to his/her case in the initial claim and should not create other claims to provide additional evidence related to the same case.
• The claim was canceled by a victim.

Closed – The Reclaim Crypto Team closes the case on the request of the victim.

Illicit addresses added to database – The Reclaim Crypto Team marks a scammer/hacker’s address as “high-risk” in Coinfirm’s database which allows to conduct a deeper analysis of illicit crypto flows, and to better trace the paths of outgoing crypto funds, through transaction tracking on Coinfirm’s AML Platform. The analysis and further investigation  of a submitted case could take from a few months to couple of years. Once the Reclaim Crypto Team decides to assist in the recovery of the stolen cryptocurrency, an offer and agreement will be proposed to the participants related to the accepted claims.

Pending – The Detailed Reclaim Request has been completed by a victim and is waiting for an initial analysis. Each claim is individually analyzed. The waiting time for the initial analysis depends on the number of claims submitted (it can take from a few days to a few weeks). After this time the Reclaim Crypto Team will contact a victim via the Reclaim Crypto Service Desk. During this process a victim can be asked to provide additional information and documents which will allow the Reclaim Crypto Team to better evaluate the claim.

Request for evidence – The Reclaim Crypto Team has started an initial analysis of the claim and asked a victim to provide additional information and documents which will allow to better evaluate the claim.
After providing the requested information/documents by a victim, the Reclaim Crypto Team needs a relevant amount of time (from few days to few weeks – depends on the complexity of the case and amount of data provided) to investigate the received evidence. Once the Reclaim Crypto Team finishes the initial analysis of the claim, a victim will be informed about further steps related to the submitted claim.

Request for more details – The Reclaim Crypto Team has started an initial analysis of the claim and asked a victim to provide some details related to submitted claim which will allow to better evaluate the case.
After providing the requested information by a victim, the Reclaim Crypto Team needs a relevant amount of time (from a few days to a few weeks – depends on the complexity of the case and amount of data provided) to investigate the received evidence. Once the Reclaim Crypto Team finishes the initial analysis of the claim, the victim will be informed about further steps related to the submitted claim.

Resolved – The claim was successfully resolved and stolen funds returned to the owner.

Waiting for a customer – The status is used in four cases:

• In the submitted claim are the provided details of more than one scam/hack/fraud. The separate claims should be submited  for all cases. This will allow the Reclaim Crypto Team to focus on a specific case and better analyze it.
• During submission of the Detailed Reclaim Request, a victim has not provided the required contact details. The Reclaim Crypto Team is waiting for outstanding information to procced further with the claim.
• The claim was submitted by a person underage. To procced further, the Reclaim Crypto Team needs to obtain an authorization that the minor is representing by his/ her legal guardian.
• Unspecified above cases, a victim should check his/her claim in the Reclaim Crypto Service Desk for more details related to the status.

It is crucial that you correctly complete the form in order for us to conduct a complete analysis of your case. Please try to provide us with all information and documents requested in the form. Any lack of key information may cause your application to take longer to process, or it may prevent us from fully understanding your case.
Please check our guidance How to complete the detailed reclaim request correctly.

Reclaim Crypto service was launched recently (31 October 2019) and we have only recently started collecting the initial claims data. We have conducted multiple fraud investigation cases to date, many of which were successful, or are still in progress. Litigation and assets recovery processes may take substantial time in some cases.

Coinfirm consists an experienced team of investigators supported by our proprietary technology and industry-leading Coinfirm Analytics and AML Platform. Thanks to one of the world’s largest database of blockchain transactions and our off-chain data and analytical engine, we detect the destination of misappropriated funds on the fly as well and can prepare comprehensive evidence in support. Coinfirm has partnered with leading companies and experts in the crypto industry that specialize in fraud investigations, business intelligence and asset recovery.

The system has just started operating. We are currently collecting claims from all around the world, asking for additional evidence, making feasibility assessments, reaching to other victims of already-reported frauds and prioritizing cases. Due to the cross-border nature and the complexity of crypto-related crimes , the length of time till recovery must be assessed on a case by case basis. Each victim that has submitted a claim via our website can easily check the current status of their claim by visiting https://coinfirm.atlassian.net/servicedesk/customer/portals.

The loss of any type of cryptocurrency can be claimed, as well as other assets, including fiat currencies.

We go through all claims in order to identify the cases with the greatest chance of being successfully resolved. However, even individual cases may lead to capture of scammers or hackers in the future. Our sorting methodology allows us to catalogue issues with maximum recovery potential. The final case acceptance depends on many factors such as:

• Number and value of all claims gathered;
• Minimum threshold of the stolen crypto;
• Initial analysis of transactions – e.g. whether misappropriated funds were identified as reaching known exchanges, or are held by a single address or multiple disparate addresses; and
• Jurisdictions of the customer reporting the incident and of the hackers or scammers.

There are many different types of fraud, each with different characteristics; therefore our initial review of your claim request requires significant upfront analysis. After you submit a Reclaim Crypto claim, Coinfirm’s analysts investigate each case in terms of data compliance. Where any crucial information/documentation if missing, we will reach out to you to obtain additional evidence. The operating process is adjusted to the type of fraud and includes tracking and evidencing misappropriated funds, reaching to other victims of the same fraud, creating and filing a class action or other legal proceeding, onsite investigation, screening of computers and servers, supporting law enforcement activities, conducting interviews and other business intelligence inquires, and assets tracking and recovery.

The whole claims process consists of 6 simple steps:

1. First, submit your email.
2. Register a claim and give us some time to conduct an initial feasibility assessment. During that time, we will decide whether we can assist you in the recovery of your stolen crypto.
3. Next, we will sort all claims in order to recognize the recovery potential, and any potential efficiencies between claims, and to minimize the costs.
4. If we accept your claim for progression, we will then provide you with an offer and an agreement.
5. Once you have accepted our offer and entered the agreement, we will initiate recovery of the stolen funds. This will involve tracking the misappropriated funds, collecting the evidence in support, and cooperating with appropriate law enforcement and legal offices.
6. Finally, if our recover efforts are successful, we will transfer the appropriate amount of any recovered funds to your account, in accordance with the terms detailed in the agreement.